Help! There is something wrong with my order...

Oops, that is too bad. This is not what we want, but sometimes these things happen. When something arrives broken, or if something is missing, we need to know about this within 5 days after delivery. After this time, we can not and will not process your complaint anymore. Please send us the pictures through Whatsapp. Since we are only human, all of our orders are photographed upon shipment, so we can always check if the right (amount of) products have been shipped. This prevents fraud, but it also helps us to check if we did something wrong. This is a reassuring thought for both you and us. 

What do we need from you?

•    Invoicenumber
•    Name and last name
•    The specific product that you are contacting us about
•    Pictures of the broken product
•    You can send them by Whatsapp: +316-54924343

We will respond to your complaint as soon as possible, but we have 14 days maximum time to solve the problem (you know...formalities ;)

What to do with the broken products?

•    Keep them until you receive our instructions
•    If we decide you need to return it, we will send you a shipping label
•    Ship your product as soon as possible, but at least within 5 days, since we will exchange it after we receive the broken product.
•    Do not just throw it away, because we cannot help you anymore after it has been thrown away.